Shipping policy

IS SHIPPING FREE?

Yes, we offer free shipping on select occasions, either during special promotions or as part of specific events.

1. HOW LONG WILL MY ORDER TAKE TO BE DISPATCHED?

1 to 3 business days. Some items are custom, however, and may take slightly longer during the holidays. Please contact us first (help@venaverse.com) for more details.

2. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Usually, shipping time takes 7~12 working days to arrive after dispatch. During rush days, please estimate extra 5 business days more than usual.

3. CAN I TRACK MY ORDER?

2-3 working days after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

4. CAN I CHANGE MY ADDRESS?

Please contact us (help@venaverse.com) before your item has been dispatched.

5. CAN I GET DELIVERY TO COUNTRIES OUTSIDE OF THE US?

Yes, we offer worldwide shipping (with the exception of a few countries)